FT Customer Service Representative - Billing
664 Kakoi St. Honolulu, HI 96819
Full-Time: Monday-Friday 8:00am-4:30pm
- Timely scanning of all documents associated with customer orders to the computer database so documents can be easily located and retrieved.
- Address all customer issues in a timely and professional manner, seeking assistance as necessary.
- Routinely audit and correct charges for billing.
- Routinely audit, correct, and input neighbor island invoice charges onto customer billing, following up with neighbor island transportation agents for any corrections to their invoices as necessary.
- Timely and accurate billing of customer charges by following standard operating procedures and billing schedule.
- Bimonthly Accounts Receivable review including follow up with customers for pending payments and providing supporting documents for amounts due.
- Weekly follow up with neighbor island transportation agents for delivery documents and invoices supporting services provided.
- Accurately audit third party invoices to ensure charges are reflected in customers' billing.
- Generate weekly report, audit Hazmat documents scanned into Trinium, and investigate missing Hazmat documents.
- Maintain an organized filing system for orders and forward documentation for scanning as necessary.
- Serve as the primary back up to the Documentation/Billing Clerk.
- Continually evaluate procedures to identify opportunities for improvement.
- Support operations with handling issues, questions, and answering customer inquiries.
- Investigate and handle pending orders.
- Complete tasks and other job duties as required by the Company.
- Always think and work safely to prevent work accidents, injuries, and property damage. Comply with all company safety rules including reporting unsafe acts or conditions, illnesses, and injuries to supervisor or manager, and actively participate in identifying ways to make our company a safer place to work.
- Minimum 2 years related business experience.
- College
- Ability to understand and work in a computer database.
- Type 45+ wpm.
- Excellent attendance and dependability.
- Works well in a team environment.
- Completes assigned job duties with a high degree of initiative & self-motivation.
- Demonstrate high degree of attention to detail & ability to multi-task to ensure job duties are completed efficiently.
- Effectively communicates with customers, coworkers, and management.
- Ability to proactively identify problems, brainstorm and analyze answers, and implement the best solution.
- High school diploma or equivalent.
- Fluency in English (oral & written).
- Effective oral & written communication.
- PC skills including Microsoft Outlook, Word, and Excel.
$18-$19/hour, depending on experience
.png){kind=spacer}